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Comment, Suggestions and Complaints.

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.

If you have any comments, suggestions or complaints, please speak to a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. If you have a complaint to make about our service, please speak to the Manager to try and resolve the issue. If you are not satisfied, or, if you wish to bypass this step, you can contact our complaints manager at the following address:

Allied Pharmacies, Unit 18 Neills Road, Bold Industrial Park, St Helens, WA9 4TU.

You may also seek advice from our customer care unit or the local patient advice and liaison service (PALS), and they might be able to resolve your concerns informally or they can tell you more about the complaint’s procedure and independent complaints advocacy services.

Pals can be contacted at: Warrington Hospital, Lovely Lane, Warrington, Cheshire, WA5 1QG.

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