Terms & Conditions
We want to make sure you have the best experience shopping with us, so please take a moment to read through our terms and conditions so you know exactly how our website and services work. The terms and conditions set out on this page govern your use of this site and your purchase of any products. Please read through these terms carefully as use of the site constitutes acceptance of all terms.
1.1 The website www.ipharm.co.uk is owned and operated by Sharief Healthcare Ltd, trading as ‘iPharm’. In our terms and conditions references such as “we", "our", "us", and "ours" is used to refer to iPharm and "you", "your", "yours" is in reference to you as the individual. We are a company registered in England and Wales (Company Number 7974901), and our address for correspondence is: iPharm, 2 Roundwood Drive, Saint Helens WA9 5JD.
1.2 Your use of this website is at all times subject to these Terms and Conditions and all applicable laws. By accessing our website, you are agreeing to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.
1.3 We reserve the right to make amendments to our terms and conditions without notice to you at our own discretion at any time. The terms and conditions stated on the website at the time of use will be what is applicable to your access and use of the website. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
2.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. All designs, text, graphics, their selection, and arrangement on this website are the copyright of iPharm or our licensors. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without iPharm's prior written consent is strictly prohibited.
2.2 All brand names, product, service names, titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by iPharm for their use by any person, other than the said holders and such use may constitute an infringement of the holders' rights.
3.1 The price of the product is quoted by us at the time of accepting your order. The quoted price of the product will include any applicable value added tax but not the cost of delivery.
3.2 The fee for the delivery of your order is payable in addition to the selected products, you will have to pay the quoted delivery fee at the time of placing your order, unless you qualify for free delivery. The price of delivery will vary depending on the method chosen at checkout and the delivery address selected.
3.3 The price of products can be changed more than once. By 'original price' we mean the original price displayed online on our website.
4.1 The information contained on this website is for general information purposes only. Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. When purchasing any medicine through our website you should always read the product packaging and leaflets prior to consumption.
5.1 You can order a product from our website by submitting a completed order through the website’s checkout procedure. Any order placed by a customer is an offer to purchase, which we may accept or decline in absolute discretion without having to give a reason. We will confirm acceptance of your order via email to the address you have provided, the sending of this email, regardless to whether it is received, constitutes our acceptance of your offer and forms the contract between us unless the order relates to prescription medicines. Please refer to 11.1 below.
5.2 Once payment is received, we will arrange for the delivery of the ordered products to the postal address provided to us during the checkout procedure using the chosen delivery option. The time for delivery will not be essential to the contract between us. We use DX as a third party service provider who deliver all of our orders.
5.3 If you do not take or accept delivery of the products or supply adequate delivery instructions, we maintain the right to cancel your order and retain the products. In this circumstance, we will refund the price of the products to your original method of payment but you will still be liable to pay for any delivery charges.
5.4 If there is an error or any other delivery problem regarding the products you have ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to notify us within this period.
5.5 We are not and cannot be held responsible for any delays, outside our control once the goods are in the possession of the postal service. If you have not received your order within a week, please write to us by email and we will trace, replace, or refund as necessary.
5.6 If we discover an error in the price of goods ordered, we will inform you as soon as possible (e.g. prior to the goods being dispatched) We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.
6.1 Any promotional code or offer provided on this site can not be used in conjunction with any other promotion.
6.2 Each promotion code or offer may be used only once per customer. If more than one customer is registered at the same delivery address our promotional code or offer may only be used by one customer who is registered at that address.
6.3 We reserve the right to withdraw or terminate any of our promotional codes or offers at any time. In this event, the promotion codes or offers may not be used for any orders placed after the date of withdrawal or termination. iPharm reserves the right to reject the use of a promotion code or offer where fraud is suspected.
7.1 iPharm does not hold your credit or debit card information. You do not enter any payment information into the iPharm website. When you make a payment for your products you leave our site and your payment is processed through the worldpay secure portal. If a recurring subscription is created your payment details are stored on a worldpay secure server. iPharm does not store your payment data on our servers.
We accept Visa, Mastercard, and AMEX through the Worldpay portal.
7.2 When placing an order for prescribed medication we will send you a link via the email address provided on your iPharm account, this link will add your prescribed medication to your ipharm basket with the quoted price, please note that this link will never take you to an external website. If you are ordering an NHS prescription and pay for your medicine then this charge will be the standard NHS prescription price, if your medicine has been ordered with a private prescription this charge will vary depending on the required medicine. Postage of NHS prescriptions is free.
7.3 Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time. iPharm will not be liable and will not compensate for any conversion costs added by your bank.
8.1 We aim to dispatch all orders within one working day of them being placed. If you would like to cancel an order without incurring any costs to return, you will need to do it before your order is dispatched. In the event that you do want to cancel your order you should do this by either contacting our customer services team during office hours on 03332422199, or emailing us outside of office hours. If we have already dispatched your order at the time of contact, you may be required to return the products to us at your own cost.
8.2 You have a legal right to cancel the contract with us which starts from the date we confirm your order has been dispatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days refer to calendar days, including weekends and public holidays.
8.3 We understand that you may change your mind after receiving your delivery, and you have a legal right to return any unwanted products within 14 days of them being received, this starts from the day after your order was delivered and includes public holidays and weekends. If you are returning a product that you have decided you no longer want, it must be unopened and still in its original packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. Unless faulty, medicines, food, cosmetics products, or anything that has a hygiene seal that has been broken cannot be refunded or exchanged. All returns are evaluated before being processed and if the returned product has been opened we will not accept the return and a refund will not be processed.
You will be responsible for returning the products to us safely, iPharm will not reimburse any delivery charges for returned items due to a change of mind. Once we have received and approved your returned items, we will process your refund in full, including the cost of the products and the initial delivery charge of the order if the full order is returned. Please note, it can take up to 10 working days for your refund to be processed and appear in your bank. We will always process your refund to go back to the original payment method.
8.4 To cancel an order which has been placed,, please contact us in writing to tell us by sending an email to email@example.com or by sending a letter to 18 Neills Road, Saint Helens WA9 4TU. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the email or posted the letter to us. You need to inform us of your decision to cancel before the 14-day cancellation period has expired.
9.1 We would never expect your delivery to be arrive damaged, we do everything we can to protect your products before we send them but we understand that things can happen which are out of our control after they have left us. If any product(s) arrive damaged upon delivery, you are required to tell us within 14 days, in this circumstance we will offer you an exchange, replacement, or a full refund where possible. If our customer services team requests for your damaged items to be returned to us, we will pay for the postage of sending these items back to us. Nothing in these Terms and Conditions affects your statutory rights.
11.1 Once an order for prescribed medication has been placed, the transaction is processed manually at the registered premises by our pharmacists (GPHC Registered) and dispensers. Any order placed by a customer is an offer to purchase, which we may accept or decline in absolute discretion without having to give a reason. A confirmation email is notification that we have received your offer on our website. A contract is deemed to be made at the point of a sale invoice being issued following checking of orders by a pharmacist. We only deliver prescription medication within the UK.
11.2 Once iPharm receives the prescription, we will send a confirmation email to you which will include a link for you to pay for the items, if you are not required to pay for your prescriptions, no further action is required. Where a customer payment is subsequently rejected or returned for any reason, the customer will be responsible for providing prompt alternative means of payment. In the event of default, reasonable collection charges and/or solicitors' fees will be added to the customer's account. EU residents pay the VAT inclusive price. All NHS Prescription Services provided by iPharm are provided on a "best endeavours" basis. Requests made electronically from this website will be forwarded to your doctor as soon as possible. Due to the range of third-party networks and innovative technology used for this transmission we are unable to guarantee a time of arrival of the request at your Doctor's surgery or absolutely guarantee that it will arrive at all. You are responsible for determining and checking if this request has been received.
11.3 iPharm will endeavour to ensure that all Prescription Only Medicines (POM) prices are correct on the website. In some cases, the prices may vary due to manufacturer price increase, product availability and/or special-order requirement. In such cases we will contact you on receipt of the prescription to inform you of any price difference. We are legally only able to dispense medicines for you when we have received either an electronic prescription which has been digitally signed by a prescribing doctor or alternatively a conventional paper prescription signed in writing by a prescribing doctor. Prescriptions are issued entirely at the discretion of the prescriber.
11.4 You are responsible for providing written evidence of current and valid exemption from payment or alternatively providing valid credit or debit card details which may be charged if you are not exempt from payment. We reserve the right to not deliver medicines to you if your exemption or payment details have expired or are invalid in any way. In such cases we will attempt to contact you in such instances to enable you to provide updated information to allow us to dispense the prescription.
12.1 All designs, text, graphics, their selection, and arrangement on this website are the copyright of iPharm. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without iPharm's prior written consent is strictly prohibited.
12.2 All brand names, product, service names, titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by iPharm for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights. This contract is governed by English Law.
13.1 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.
15.1 Nothing in these terms affects your statutory rights.
16.1 These terms are governed by English law and the courts of England and Wales shall have exclusive jurisdiction.
16.2 This site is operated by Sharief Healthcare Ltd whose registered address is 18 Neills Road, Saint Helens WA9 4TU, Company Number 7974901.
If you have any comments, suggestions, or complaints, please contact our team.
We welcome any general comments about the service we provide and any suggestions of ways in which we can improve our service to you. We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
To contact our team, you can email us directly on firstname.lastname@example.org or submit a complaint through our website by clicking here.
You may also seek advice from the local patient advice and liaison service (PALS). PALS are not part of the complaints procedure itself, but they might be able to resolve your concerns informally or offer further insight regarding the complaints procedure and independent complaints advocacy services.