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Refund Policy

Refund Policy

Everything you need to know about our refund policy and procedures 

Please note we are unable to accept returns for the following unless they are damaged or faulty, Perishable items, Unsealed items with a protective seal due to health protection or hygiene reasons, Medicinal products or service that is either dispensed on prescription or are available free under an NHS agreement. 

Where Do I Send Returns?

Returns made easy with iPharm Online Pharmacy

Once you’ve notified our customer care team about returning your items and the team have agreed upon a return, please arrange postage to: Allied Pharmacies, Unit 18 Neills Road, Bold Industrial Park, St Helens, WA9 4TU.

Unfortunately, we're unable to cover the costs of returning your items and cannot be liable for any damage incurred during transit. Please ensure they are properly secured and packaged and we recommend sending all returns via a recorded delivery service.

How Long Will It Take To Process My Refund?

Online Pharmacy With 48-hour refund processing procedure

We aim to process your refund within 48 hours of receiving the goods, however, it can take up to 30 days to receive the refund via the original payment method.

We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you. 

You are entitled to return your items within 14 working days to receive a full refund. Please contact within 14 working days of receiving your items by completing the form on our contact us page.

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